FAQ

Ordering & Payment

How can I place an order?
Shop online and follow the checkout prompts. Or visit us at 4609 Hudson Bend Rd, Austin TX 78734 to shop in person.

What payment methods do you accept?
Major credit cards, Apple Pay, Google Pay, PayPal, Shop Pay, and Afterpay.

Shipping & Pickup

Do you ship nationwide?
Yes — we offer insured nationwide shipping on most items. Shipping costs calculated at checkout.

Do you ship internationally?
At this time, we ship to U.S. states and territories only.

Do you offer local pickup?
Yes. Choose “Local Pickup” at checkout and we’ll notify you when your order is ready.

How long will my order take to ship?
Orders typically ship within 1–3 business days. Large or fragile vintage pieces may require extra packing time; we’ll note that on the product page.

Antiques & Vintage

Are your antique and vintage items authentic?
Yes — each antique and vintage item is carefully sourced and inspected. We note origin, age (when known), and provenance where available.

How do you describe condition?
Condition is described honestly on each listing (e.g., “excellent antique condition,” “hairline,” “chips/staining”). Please read the full description and ask for additional photos if needed.

Can I use antique and vintage items for food?
Some items are decorative only. Any potential food-use items will be noted in the listing; if unsure, contact us for care recommendations.

Returns & Price Policy

What is your returns policy?
See our Refund & Return Policy  page for full details. Returns accepted within the stated window; customers are responsible for return shipping unless otherwise specified.

Do you offer price adjustments?
We do not offer price guarantees or retroactive price adjustments. Prices are subject to change and items may go on sale; see the Pricing Section in our Refund & Return Policy  for details.

Damaged or Missing Items

My item arrived damaged — what do I do?
Email photos and order details to help@verandamercantile.com (or reply to your order confirmation). We’ll arrange a replacement, refund, or repair as appropriate.

An item is missing from my order — what now?
Contact us right away with your order number; we’ll investigate and resolve promptly.