FAQ

Ordering & Payment

How can I place an order?
Shop online and follow the checkout prompts. Or visit us at 4609 Hudson Bend Rd, Austin TX 78734 to shop in person.

What payment methods do you accept?
Major credit cards, Apple Pay, Google Pay, PayPal, Shop Pay, and Afterpay.

Shipping & Pickup

Do you ship nationwide?
Yes — we offer insured nationwide shipping. Shipping costs calculated at checkout.

Do you ship internationally?
We currently ship within the United States only.

Do you offer local pickup?
Yes. Choose “Local Pickup” at checkout and we’ll notify you when your order is ready.

How long will my order take to ship?
We typically pack and ship orders within 1–3 business days, excluding weekends and holidays. Once your order is on its way, you’ll receive tracking information by email. Delivery time varies by destination and carrier.

Returns & Price Policy

What is your return policy?
See our Refund & Return Policy  page for full details. Returns accepted within the stated window; customers are responsible for return shipping unless otherwise specified.

Do you offer price adjustments?
We do not offer price guarantees or retroactive price adjustments. Prices are subject to change and items may go on sale; see the Pricing Section in our Refund & Return Policy  for details.

Damaged or Missing Items

My item arrived damaged — what do I do?
Please email your order number and clear photos of the damaged item, the shipping box, the packing materials, and the shipping label to help@verandamercantile.com. We’ll review the photos and arrange a replacement, store credit, or refund as appropriate.

An item is missing from my order — what now?
Please contact us right away at help@verandamercantile.com with your order number and details of the missing item. We’ll investigate and resolve promptly.